Great piece by Daniel Scuka on how Bouygues Telecom successfully managed to exactly duplicate DoCoMo’s iMode development and marketing strategies. The article also highlights some of the mistakes made by KPN subsidiaries in Hollane, Belguim and Germany, who were the first operators to launch iMode services in Europe.
France's i-mode has taken off due largely to the arrival of better handsets similar to those in Japan, a tight i-mode marketing focus, and an emphasis on a well-defined and controlled portal strategy, all copied faithfully from DoCoMo in Japan.
It's widely acknowledged that the early German, Dutch and Belgian i-mode services suffered from poor-quality handsets that, at least initially, didn't even come close to the highly advanced models available in Japan. There was, for example, no i-mode-enabled cell phone available from dominant European leader Nokia when KPN's i-mode started (Nokia released the 3650 a year after KPN's i-mode launch). Until then, frustrated KPN customers had to make do with recycled discards from Japanese makers -- like NEC's N21i, a 120-gram beast with a lackluster 256-color display. Mitsubishi and Toshiba later fielded i-mode handsets for Europe. These, too, were unremarkable.
The billing, the content, the overall service envelope, and the evolution toward highly interactive Java content have all been implemented faithful to Tokyo's teachings -- and Gallic i-moders love it. They also love a bargain: For service launch, Bouygues offered steep discounts to new i-moders for two months. Customers received free packets for all mobile Web browsing, e-mail was free, and all downloads from i-mode content providers were free.
Outside Japan, the following operators have launched iMode services:
: KPN Mobile, BASE and E-Plus are KPN subsidiaries in Holland, Belgium and Germany respectively.
: Bouygues Telecom (France)
: Telefonica Moviles (Spain)
: Wind (Italy)
: COSMOTE (Greece)
: Telstra (Australia)